

It looked like a Data problem.
A global company was about to let its data and analytics agency go.
It was People and Process.
What I did. I interviewed the teams on both sides and the client's stakeholders, and drew how the work actually ran. It came as a shock to everyone: there was no communication inside the client's own departments, and no communication process between the client and its agencies.
What changed. I brought the client into a newly defined process, with a cross functional team and a governance process. The agency won back the client's trust and nearly tripled its revenue in three years.

